Our Return & Refund Policy
At Worldwide Container Supply, we aim to provide customers with accurate product information, clear purchasing terms, and dependable service. Because we supply containers, cranes, marine equipment, anchor chain cable, and other large or specialized industrial products, returns and refunds may be subject to specific conditions.
Before placing an order, customers are encouraged to review the product description, specifications, quantity, delivery requirements, and applicable costs carefully. Our team is available to answer questions and provide additional information where required before an order is confirmed.
This Return & Refund Policy explains how cancellations, returns, damaged products, incorrect deliveries, and refunds are handled.
Order Cancellation
Customers who need to cancel an order should contact Worldwide Container Supply as soon as possible.
Cancellation requests are reviewed according to the current status of the order. An order may be easier to cancel before the product has been prepared, loaded, customized, or assigned to transportation.
Once an order has entered preparation, procurement, loading, shipping, or another fulfillment stage, cancellation may no longer be possible or may result in applicable costs.
Any cancellation charges will depend on the circumstances of the order and any costs already incurred.
Returns
Returns are not automatically available for every product.
Because many of our products are large, heavy, specialized, or sourced according to individual customer requirements, a return must generally be approved by Worldwide Container Supply before the product is sent back.
Customers should not arrange the return of equipment without receiving instructions from our team.
Unauthorized returns may not be accepted and may result in additional transportation, storage, or handling costs.
Large and Heavy Equipment
Containers, cranes, marine equipment, anchor chain cable, and other industrial products may require specialized transportation to return.
For this reason, returns of large or heavy equipment are evaluated individually.
Before approving a return, we may consider the condition of the equipment, the reason for the return, transportation requirements, order specifications, whether the product has been used, and whether the equipment was specially sourced or prepared for the customer.
Any return transportation costs may be the responsibility of the customer unless the return is required because of an error attributable to Worldwide Container Supply.
Incorrect Products
If you receive a product that does not correspond with the confirmed order, contact Worldwide Container Supply promptly.
Please provide your order information and, where possible, photographs or other documentation showing the product received.
Our team will review the issue and determine the appropriate solution.
Where an incorrect product was supplied due to an error on our part, we will work with the customer to determine an appropriate resolution.
Damaged Products
Customers should inspect equipment when it arrives and report visible transportation damage as soon as possible.
Photographs of the equipment, packaging, shipping labels, and damaged areas can help our team assess the situation.
If the damage appears to have occurred during transportation, the customer may also need to notify the carrier according to the carrier’s applicable procedures.
Worldwide Container Supply will review reported damage and communicate the available next steps.
Products That Cannot Be Returned
Certain products may not be eligible for return because of their nature or the circumstances under which they were supplied.
This may include products that have been specially sourced, customized, modified, used, installed, altered, or prepared specifically according to customer requirements.
Products that have already been transported, delivered, or placed into service may also be subject to different return conditions.
The eligibility of a particular product will be determined based on the circumstances of the order.
Crane Purchases and Rentals
Cranes available for sale or rental may be subject to specific purchase or rental agreements.
Customers should carefully review equipment specifications and rental conditions before confirming an order.
Rental equipment must be returned according to the agreed rental terms and condition requirements.
Damage caused by misuse, unauthorized modifications, improper operation, negligence, or failure to follow applicable operating requirements may result in additional charges.
Any applicable rental deposit, damage charge, transportation expense, or other amount will be handled according to the applicable agreement.
Marine Equipment and Anchor Chain Cable
Marine equipment and large-size anchor chain cable may be supplied according to specific customer requirements.
Because these products can be heavy, specialized, and costly to transport, returns may require individual approval.
Customers should confirm the required specifications, dimensions, quantity, and intended application before confirming an order.
Products that have been cut, modified, installed, used, or otherwise altered according to customer requirements may not qualify for return.
Refund Eligibility
A refund may be considered when an order has been validly cancelled or when an approved return has been accepted and the applicable refund conditions have been satisfied.
Refund eligibility depends on the circumstances of the order, product condition, shipping status, cancellation timing, and any applicable costs.
Any non-refundable costs already incurred in sourcing, preparation, transportation, customs, handling, or other services may be deducted where applicable.
Refund Processing
Once a refund has been approved, Worldwide Container Supply will process it according to the applicable payment and refund arrangements.
The time required for the refund to reach the customer may vary depending on the original payment method, financial institution, payment provider, or transaction network.
Customers should retain their payment confirmation and order information until the refund has been completed.
Cryptocurrency Payments
Cryptocurrency payments require particular attention because blockchain transactions are generally irreversible once confirmed.
Customers should carefully verify the cryptocurrency type, wallet address, network, and payment amount before sending funds.
Where a refund is approved for an eligible cryptocurrency payment, the applicable refund method and amount will be communicated by Worldwide Container Supply according to the circumstances of the transaction.
Blockchain network fees or other transaction-related costs may affect the amount received where applicable.
Bank Transfer Refunds
If an eligible refund relates to a Bank Transfer payment, our team may request information necessary to process the refund securely.
Customers should provide accurate banking information when requested.
Refund processing times can vary depending on the banks involved and the applicable financial system.
Western Union Refunds
Refunds relating to payments made through Western Union may require additional verification.
Customers may be asked to provide transaction information or other documentation necessary to verify the original payment.
The applicable refund procedure will be communicated by our team after the refund request has been reviewed.
Shipping and Return Costs
Shipping and transportation costs are generally separate from the product price.
If a customer requests a return for reasons unrelated to an error or defect attributable to Worldwide Container Supply, the customer may be responsible for return transportation, collection, handling, storage, or other associated costs.
If a return is required because the wrong product was supplied due to an error by Worldwide Container Supply, we will review the circumstances and determine the appropriate handling of associated costs.
Customer Responsibilities
Customers are responsible for reviewing their order carefully before confirmation.
This includes confirming the product, specifications, quantity, destination, delivery requirements, and other relevant details.
Customers are also responsible for providing accurate shipping information and ensuring that the delivery location is suitable for the equipment ordered.
Where a product is selected incorrectly based on customer-provided information, return eligibility may be limited depending on the product and order status.
Inspection Upon Delivery
Customers should inspect their equipment as soon as reasonably possible after delivery.
If there is visible damage, missing equipment, or a significant discrepancy between the order and the delivered product, customers should contact Worldwide Container Supply promptly.
Keeping delivery documentation and photographs can help resolve issues more efficiently.
Refund Exclusions
A refund may not be available where a product has been used, modified, installed, damaged through customer misuse, specially customized, specially sourced, or otherwise altered after delivery.
Refunds may also be limited where costs have already been incurred for transportation, customs, handling, procurement, preparation, or other services associated with the order.
Any applicable exclusion will be reviewed according to the circumstances and applicable law.
How to Request a Return or Refund
To request a return or refund, contact the Worldwide Container Supply customer support team with the relevant order information.
Please include the order reference, product purchased, reason for the request, delivery information, and any photographs or supporting documentation that may help us review the issue.
Our team will assess the request and communicate the applicable next steps.
Return and Refund Review
Every return or refund request is reviewed individually because our products and services vary significantly.
The review may consider the product type, order status, payment status, shipping status, condition of the equipment, reason for the request, and any costs already incurred.
Customers will be informed of the outcome and, where applicable, the requirements for returning the product or receiving a refund.
Policy Updates
Worldwide Container Supply may update this Return & Refund Policy when necessary to reflect changes in our products, services, business practices, or applicable requirements.
The latest version published on our website will apply to orders subject to the updated policy, unless a separate written agreement states otherwise.
Contact Us
If you have questions about cancellations, returns, refunds, damaged equipment, incorrect deliveries, or any other issue relating to your order, please contact Worldwide Container Supply.
We encourage customers to contact our team before returning any product so that the appropriate return procedure can be confirmed.
Our goal is to handle every return and refund request fairly, clearly, and professionally while providing dependable support throughout the customer experience.
Worldwide Container Supply — dependable equipment supply with clear purchasing, shipping, return, and refund support.
